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Showing posts from September, 2013

Increasing Competition at Your Own Workplace

They say that the Singapore workplace is getting complacent due to our maturing economy and the tightening of foreign labour. In fact many bosses lament that employees are too comfortable and do not strive hard to do their best. Experts say that there is a lack of healthy competition at work. Unknown to many people, without a healthy dose of competition, work standards drop and soon your company may not be able to compete in the tough business environment. Just look at fallen companies like Nokia, Blackberry, Sony and Oracle and you will know what I am talking about. If you too want to make the best out of your people, inject healthy competition at work. Remember, if your people are not competitive, your company will be chased out of the market.  Power-packed Contents Include: 1. Test on how Competitive is Your Company in the workplace 2. Myths and Truths of Competition at Work 3. Five Steps to Creating Healthy Competition at Work: a. Get People ON b. Get Peop

You Would Still Be Richer if You Transfer US$10,000 to my Bank Account ...

If I were to now transfer US$10,000 to your bank account, would you be richer? If you are like most people, you would say, 'Yes, of course". Yet we know that money by itself has no value . If I transfer money to you and you don't do anything to it, the total wealth has not increased. It is just merely a transfer of wealth from me to you, no difference to mankind's total wealth. Money has to be circulated in order for it to create value and wealth. Same for knowledge. What if instead of me transferring US$10,000 to your account, I ask that you transfer US$10,000 to my account? For that I'll give you the tools and resources for you to go on to create many times more than US$10,000. Is this a better deal? If you were like most smart people, you would say "yes" to this. Just like training. I have been doing training (part-time since 1996) and full-time (my own business) since 2001. I have paid thousands of dollars to acquire knowledge, a

Secrets to Making Sales When Customers Just Say No

Another brief but value-packed e-book by Andy Ferrari Norman 1.      Sales is not a function, a goal or a number but an outcome, the outcome is customer satisfaction.  Regardless of how solid your product or service is, nothing happens without a sale.  If you did not make the sale, there is no customer satisfaction but instead lots of frustration for salespeople! 2.      Today customers are all suffering from Frazzled Customer Syndrome (FCS): a state of extreme exhaustion , that’s why they are not returning your call and give you the cold shoulder.  They are extremely checked out because of heavy workload, too many choices, rapidly changing market and past bad experience with salespeople.  How can we blame them for this? 3.      The result: customers keep you at a distance, brush you off, dismiss you entirely and stick with the status quo, no matter how undesirable the status quo is. Once you can empathize how customers feel, you can help them to improve and get out of this

Ask Not What Your Company Can Give to You, Ask What You Can Give to Your Company

"My fellow Americans, ask not what America can do for you, ask what you can do for America.  My fellow international friends, ask not America can do for the world, ask what the world can do for America".  Such were the inspiring words of President Kennedy. "My fellow team members, ask now what the company can do for you, ask what you can do for your company. My fellow customers, ask now what this company can do for you, ask what you can do for this company".  Such were the inspiring words of my boss. Indeed, what can You as an employee do for your employer?  There are at least 5 things that you can do: 1. Give your employer a good name , and never leave a bad name in whatever you do 2. Give your employer a fair good 8 hours of work , not 7 hours of work and 1 hour of facebooking and twitting. 3. Give your employer the respect that they deserve , like treat the company's assets with care. 4. Give your employer a chance to prove to You that they are a g

Irresistible Selling, not Irritable Selling

5 Ways to Make Your Selling Irresistible: State your price using the smallest unit of measure , like per month, per week or per day. Courts always use this method, but just stating the weekly instalment at $14 for a Samsung Galaxy S4, (spread over 24 months), their actual selling price is as high as $1,456! Do not compare your price with your competitor, instead compare your price to Do-It-Yourself or something totally different but offers the same benefit . Like people don't compare Mercedes with BMW or Audi but swimming pool, for the rich man's consideration in buying another Mercedes is should he install a swimming pool instead? Pre-empt the Price Objection , and once you warn people of the price, people cannot give you the objection. Proving Financing . Yes, instead of outright sale, why not sell via leasing?  Not only is there no more downpayment, but the customer get to replace the machine when the lease expires, a win-win for all. Be a Irresistible Salesperson. H

Workplace has evolved to these 5 things

As we know, the workplace today is very different from the workplace of yesterday, yet how many people are doing the following 5 right things? From hierarchies to a more flattened structure , so there are less people doing work and one-man-operations is very common. There is no more such thing as senior people or junior people but people that interact and people that don't interact. Obviously those that don't interact are losing out as no one is helping them! From hoarded information to shared information . Yes, instead of managers holding some privileged information, information are now shared instantaneously on What's App, Line, twitter and facebook. In fact even SMS is dying. If you are still using your smartphone only for reading e-mails, you are becoming another Nokia. From fear-based leadership to Empowering and Inspiring Leadership .  Smart leaders understand the concept of following from the front, not just leading from the front.  Following from the front mea

Sell Anything to Anybody with SNAP Selling

Selling is base on nothing but needs and wants. A need is something that is basic and cannot be done without with, i.e. a necessity. A want is a preference , something that can be done without with but because it is preferred, it is considered important and often become a necessity, i.e. a want becomes a need. Like smartphones, it is not a need but a preference, but who can live without a smartphone nowadays?  If you sell base on both needs and wants, you have a customer. If not, you have a prospect. There are prospects in prospects. Using SNAP Selling, you can sell anything to anybody with the following 4 steps: 1. Situation . Find out what is the situation of the prospect now, what are his concerns, problems and issues that need to be addressed now. Like my prospect now has high staff turnover that is bothering him. 2. Need . From the situation, you uncover his need. So my guess that my prospect needs to learn how to hire the right people and retain hired